It is the service that stores your website files and serves them to visitors. Without it, the site exists on your computer and nowhere else.
The domain is the address; the hosting is the house. You need both.
There are six: Pro Hosting, Plus Hosting, Ultra Hosting, Business Pro Hosting, Business Plus Hosting and Business Ultra Hosting. The first ones suit a company site or a blog; the “Business” ones are for those running several sites who want more headroom.
They are side by side, with what each one includes, on the Web hosting plans page — and you can move up later without losing anything.
It does, and it depends on the plan and the term you take:
The extensions covered are the most common international ones, and the domain is registered in your name.
We do, at no cost and with no lock-in. We copy files, databases and email accounts over, the new copy is tested, and only at the end are the nameservers pointed — the old site stays online until then.
What we need from you, and the cases that cannot be migrated, are on the Hosting Migration page.
It depends which one. The client area password is reset from the login page itself, under «forgot password»: the link goes to the account e-mail.
The cPanel password cannot be recovered — you set a new one from the client area, inside the service itself. Nobody here can read the old one.
If you have also lost access to the account e-mail, talk to us: we confirm the account is yours before changing anything.
The access details reach you by email when the account is created, and are always in the client area. From cPanel you create email accounts, databases, subdomains, backups and certificates.
If you lost the password it cannot be recovered — you set a new one, and the steps are in our Knowledge Base.
It is the name your site is known by on the internet — a name and an extension, like yourcompany and .com. It exists so people do not have to memorise numbers.
They are the servers that tell the world where your domain is hosted. You change them when you bring a domain here from elsewhere — and it is the most common cause of “my site does not open”.
Once changed, the update takes a while to spread across the internet. Until then, some people see the new site and some still see the old one.
Type the name on the registration page and see straight away if it is free. If you do not have a name yet, the AI generator suggests ideas from a description of your business.
Unlock the domain at your current provider, ask them for the authorisation code and start on the transfer page. The years you have already paid for are not lost.
Usually a few hours, and it can take up to 24 to 48 hours to be the same everywhere. This is called DNS propagation.
It is not slowness on our side: every internet provider keeps the old answer for a while before asking again. So in the meantime some people already see the new site and others still see the old one — and the same computer can change its mind from hour to hour.
After 48 hours something is genuinely wrong, and it is worth talking to us.
The client area has a DNS manager for domains registered here, and cPanel has the zone editor for domains hosted here. That is where you add an A record, point an MX to another e-mail service or create a CNAME.
One warning that saves a lot of trouble: changing records only works if the domain is using our nameservers. If it points somewhere else, that is where the records must be changed — what you write here is read by nobody.
Because the registration data of many extensions is public, by the rules of the registries themselves — and some people harvest it to sell services. It is not a leak on our side.
Domain privacy protection hides that data; you can turn it on when registering or later, in the panel.
When shared hosting is no longer enough: traffic that has grown, an application that needs its own configuration, or the need for resources that are not shared with anyone else.
If that is not your case yet, a hosting plan is cheaper and less work.
A VPS is the natural step after shared hosting; a dedicated server is for those who already know they need the whole machine.
No, unless you take the “Managed Server” option. By default the hardware, the network and the power are ours; the operating system, the updates, the firewall, the backups and the applications are yours.
It is written that way in the Support Policy, so there is no doubt about who handles what.
We keep the infrastructure to a commitment of 99.99% a month. What counts towards that figure, what does not, and how to claim, is in the Support Policy.
Then what you want is reseller hosting: you get a panel where you create accounts for your own customers, under your own brand, and we stay behind the scenes.
Because [email protected] tells the person receiving it that there is a company on the other side. A free address says the opposite, and it is the first thing a customer sees.
It does — the accounts in the plan’s panel are included. Professional email is a separate service, for those who want mailboxes independent of the hosting, with their own interface and their own delivery rules.
In your plan’s panel, under email accounts: you choose the name before the @, set the password and the quota, and the mailbox is ready in seconds.
The step by step, with screenshots, is in our Knowledge Base.
Through webmail in your browser, or by setting up your mail program or phone with the domain’s IMAP and SMTP details. The exact details are in the panel and in the Knowledge Base.
In most cases it is missing authentication: the domain’s SPF, DKIM and DMARC tell other servers that the mail really is yours. Without them, many mailboxes send it to spam.
Open a ticket and we will check the domain with you — it is one of the most common reasons we see.
It does, and it is included: every hosting plan comes with a free SSL certificate, issued automatically as soon as the domain points here. There is nothing to install.
You need it because without it Chrome writes «not secure» next to your address, and because Google uses HTTPS as one of its search ranking factors.
Three causes, most common first:
Angola
Brasil
Kenya
Moçambique
Nigeria
Portugal
South Africa
United Kingdom
United States
International
http://. The certificate is there; the site just has to be told to use it — redirect http to https.If none of these fits, send us the address and we will look.
For an ordinary site, shop included, the free one does exactly the same job: it encrypts the connection and puts the padlock there.
A paid one is bought for other reasons — having your company name validated inside the certificate, covering all subdomains at once, or the financial warranty the issuer provides. People who need this usually already know they do.
The options are on SSL Certificates. Note that, like any certificate, they are not refundable.
It is an editor where you build the site by dragging blocks, with no code. It already comes with your hosting plan’s panel — it is not a separate product and costs nothing extra.
The builder is quicker to learn and is enough for a company site or a landing page. WordPress gives more freedom and thousands of plugins, but there is more to learn.
Both are included in the same plan; you can try either.
Open a ticket in the client area, or talk to us through the site chat. Every request gets a first reply within 48 hours, counted from the moment it is opened.
It covers our side: the hardware, the network, the power and the services we sell. It does not cover administering your server or developing your site — that is yours, unless you take the “Managed Server” option.
The full list is in the Support Policy.
Tell us three things in the very first message: the domain or service, what you were doing and the exact error message — a screenshot is enough.
Almost all the time lost on a ticket is the time spent asking questions to understand the problem.
Check that the domain is still valid and that the nameservers point here — that is the most common cause, and it has nothing to do with the server.
If that is all in order, open a ticket with the error message you see. We will check on our side.
Tickets can be opened at any hour and go into the queue. The 48-hour deadline counts from when the ticket is opened, not from the start of the working day.
It is the invoice to be paid: it states what was ordered, the amount and the deadline. The service becomes active (or renews) once the payment is confirmed.
It is the subject we receive most, so keep the payment receipt — it is what speeds up confirmation.
The ones available in this brand — mobile payment, entity and reference, bank transfer, cards, digital wallets and cryptocurrencies — are all listed, with the steps for each, on the Payment Methods page.
That page is built from what is actually enabled, so it does not promise what does not exist.
In the client area, under billing. The payment methods page shows the exact path.
The service is suspended and, if it stays unpaid, is eventually terminated. Notice is sent beforehand by email, and the payment methods page explains the deadlines.
If you have already paid and the invoice is still open, send us the receipt: it is almost always a payment that was not matched.
In this store’s currency. If you have an account with us in another country, the amount is that store’s — and the payment methods page explains how it converts.
Almost always an unpaid renewal. Seven days after the due date the account is suspended; fifteen days after it is terminated.
While suspended the site and the mailboxes stop answering, but your files, e-mail accounts and databases stay intact. Pay the invoice and everything comes back as it was.
The other reason is content that breaks the usage rules. In that case we always tell you when and why — and those accounts carry no refund. It is all in the Terms and Conditions.
You can cancel from the client area, inside the service itself, whenever you want. No lock-in and no retention call.
There are two ways, and the difference matters: immediate, and the service closes at once, with no refund of the period already paid; or at the end of the billed period, and it keeps running until the renewal date and simply does not renew. When in doubt, choose the second.
The cancellation request voids that service's pending invoice, if there is one. Take what is yours first — files, e-mail and databases — because once terminated there is no going back.
Within the first 15 days and on Web Hosting plans, yes: a full refund.
Not refundable: domain registration, VPS, Cloud and dedicated servers and SSL certificates — on those the supplier charges us at purchase and the money has already gone. Some special offers have their own window.
You request it from the client area, to the Billing Department, and it is returned in the currency you paid in. The Payment Terms have the full list.
We found no question with those words. Try another word — or just ask us.
Talk to us before you decide. We answer every request within 48 hours, and asking costs nothing.
