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Opening Hours
Check our service days and hours, and when each department is available to help you.
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Our available Opening Hours can be viewed below. Please note that we reserve the right to change them at any time without prior notice.
All times are based on Eastern Africa Time (EAT) zone as well as Coordinated Universal Time (UTC + 03:00). We are closed on Kenyan national holidays; when a holiday affects support we announce it in the client portal. The Technical Department never stops.
| Weekly Day | Sales Department | Support Department |
|---|---|---|
| Monday | 08 AM - 04 PM | 24 Hours |
| Tuesday | 08 AM - 04 PM | 24 Hours |
| Wednesday | 08 AM - 04 PM | 24 Hours |
| Thursday | 08 AM - 04 PM | 24 Hours |
| Friday | 08 AM - 04 PM | 24 Hours |
| Saturday | Closed | 24 Hours |
| Sunday | Closed | 24 Hours |
Outside business hours you can write to us all the same: requests are logged and receive a first reply within 48 hours from the moment they are opened. The site assistant answers at any time. The full terms are in the Support Policy.
If you are already our customer and need help, send us a request by signing in to My MozOut.
Not a customer yet? Talk to us through Contact: support requests are only for people who already have an account.
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