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Privacy Policy
Here you can find a list of services and privacy policies of MozOut and group companies
Last updated on 24 August 2026
On this page, the terms “we”, “us” and “our” refer to MozOut International, a trading name of RLX HOLDINGS (PTY) LTD. The terms “you”, “your”, “user” and “customer” refer to any individual or entity that accesses this website, contracts our services or uses them.
In an effort to protect our clients and site visitors privacy and rights, we have established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather.
This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of this Web site (each, a "User").
Users privacy is very important to us. We are committed to safeguarding the information Users entrust to us.
We collect personally identifiable information from Users through online forms for ordering products and services.
We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how users use our site.
We may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance Users experience with us and such affiliates, independent contractors and business partners.
At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.
If you are a hosting customer, besides your account details we store what you put on the server: your website files, your databases and the contents of the email accounts hosted with us, messages included. We do not read that content; we access it only when it is necessary to resolve a problem you reported to us, or when the law requires it.
An automatic backup is taken once a day, in the early hours of the morning, and the backups of the last 30 days are kept. Each backup holds everything that was in the account on that date, email included.
When the account is terminated: the files, email accounts and databases are removed from the server. Only the last backup taken before termination remains, and no other.
Retention period: 1 year after termination. After that period, that last backup is permanently deleted and the data can no longer be recovered, by us or by you. Before then, you may ask us to recover the data, on the conditions and at the cost set out in the Terms & Conditions, or ask us to delete it straight away.
Storage outside your country. Backups may be kept or replicated on third-party infrastructure located outside the country you live in, so that a failure of the main server does not take the backups with it.
This website has a support chat. Before you write any message, we ask for your explicit consent and tell you what we collect; the conversation only starts once you agree. If you do not agree, the window closes and nothing is stored.
After consent, we collect and store the name, email address and phone number you enter, the full transcript of the conversation, and the IP address you write from. If you attach files to the conversation (images or PDF, up to 10 MB), those files are stored by us as well. All of this is held in our support centre, which we operate ourselves.
When the conversation ends — because you closed it, or because fifteen minutes passed without a reply — we automatically email you the transcript at the address you gave us. You can also request it at any time, using the envelope button in the chat window.
Retention period: there is currently no defined deletion period for chat conversations — they are kept until they are deleted. This policy will be updated once that period is set. In the meantime, you may ask us to delete your conversation using the contact details at the end of this page.
This section describes the broadest collection we carry out, and we want it said plainly: it covers everyone who opens a page on this website, including people who never speak to us.
When a page loads, your browser sends us a signal and we record: the IP address, the country code, the browser identification (the raw User-Agent string), the address of the page you are on and its title, how many pages you have viewed during this visit, and the trail of the last eight pages, each with its own time.
It serves one purpose: to let our support team see who is on the website right now and offer help to someone who appears to need it. We do not record mouse movement, clicks, or time-on-page to the second, and none of this feeds advertising or marketing profiles.
This recording begins before any consent screen. Unlike the chat, which only collects after you agree, the presence signal is sent as soon as the page loads. We say so here because it is something you have the right to know.
Retention period: two hours. Each visitor's record is deleted after two hours without a signal. There is no archive behind it, no accumulated history, and nothing is kept about someone who has already left.
Chat replies, and some replies to support requests (tickets), may be generated by MozOut AI, our automated assistant, or written by a support agent. The assistant's replies are generated automatically and are always identified as such. To generate them, we use third-party technology providers, to whom the text you write is sent.
What leaves us: what you write in the conversation or the request, your name, and — when you are a customer with an open session — the account data needed to answer you, such as your active services, registered domains and invoices.
No passwords and no payment data are sent. Files you attach are not sent either: the assistant does not read them.
On support requests, some replies may be generated and sent automatically, without prior review by a person. Those replies are always signed as the assistant, and never as a member of staff. You can ask to speak to a person at any time.
MozOut International serves customers and visitors in several countries, and there is no single data protection law that applies to all of them. The criterion we follow is this: the practices described in this policy apply to everyone, with no distinction by country of origin; and, in addition, the data protection law of the country where you are located applies whenever that law binds us.
Where the group has a local company, that country's law governs the processing and a country version of this policy exists: Angola, under Law no. 22/11 of 17 June (Personal Data Protection Law), and Mozambique, under Law no. 3/2017 of 9 January (Electronic Transactions Law).
The controller for the data described in this policy is RLX Holdings (Pty) Ltd., 1111 Olive Street, Saint Louis, MO - 63101, Missouri, United States of America.
To access your data, correct it, ask for its deletion, withdraw the consent you gave to the chat, or raise any question about this policy, write to [email protected]. Withdrawing consent does not affect processing already carried out up to that point.
The Terms & Conditions, the Payment Terms, the Service Agreement and the Privacy Policy together form the agreement between you and RLX Holdings (Pty) Ltd.. Where they differ, the Terms & Conditions prevail, except in anything concerning personal data, where the Privacy Policy prevails.
What is written in these documents prevails over information given by any other means, including the chat, the automated assistant, email and the telephone. The version in force is the one published on this website on the date you contract the service, and the date each page was last changed is shown at the top of that page.
We may change these documents. Substantial changes take effect 30 days after publication and are notified to the email address registered on your account; corrections of typographical errors and clarifications that do not alter rights or obligations take effect on publication. If you do not agree with a substantial change, you may cancel your services before it takes effect.
This agreement is governed by the laws of the State of Missouri, United States of America, where RLX Holdings (Pty) Ltd. has its seat at 1111 Olive Street, Saint Louis, MO - 63101. The courts of the State of Missouri have jurisdiction over any question arising from its interpretation or performance, to the exclusion of any other forum.
