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MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

After moving a site: the checklist for the first day

The site opens and looks the same: that does not yet mean everything is right. The failures of a move turn up in places nobody visits in the first minute:…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

How to install Apache on a VPS and set up a virtual host

On Ubuntu or Debian you install Apache with sudo apt install apache2, write a site file in /etc/apache2/sites-available/ holding a VirtualHost that points at your folder, enable it with sudo…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Customer data in your shop: consent, data requests and deleting an account

Every order leaves in the shop a name, an address, a phone number and an e-mail. That is personal data, and whoever keeps it has duties: say what it is…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

Linux file permissions on a VPS: chmod, chown and Permission denied

A “Permission denied”, or a 403 on a website, is almost always one of two things: the file’s owner is not who the service runs as, or a permission is…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

I think someone got into my account: what to do in the first hour

If you suspect someone got into your account, change the password of the account’s e-mail first, then the My MozOut one, and only then check what was touched. The order…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

IPv6 and AAAA records: do you need one, and when adding one breaks your site

The short answer: an AAAA record points your name to an IPv6 address, just as the A record points to an IPv4 one. It is not required: the site works…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies

If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Reading an e-mail header: did SPF, DKIM and DMARC pass?

Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is the most direct proof for answering “why did it…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

HSTS explained: forcing https for good, and the trap of switching it on too early

The short answer: HSTS is an instruction your site gives the browser: “from now on, talk to me only over https, for X amount of time, do not even try…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Testing IMAP, POP3 and SMTP by hand with openssl s_client: a guide for technical users

This article is for technical users with a command line (Linux, macOS, or Windows with OpenSSL). The short answer: openssl s_client opens an encrypted connection to the server and lets…