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MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Credit balance in your account: where it comes from and how it is used on invoices

Credit is money of yours that stayed on the account, in the account’s currency, and that pays future invoices. It is not a discount or a coupon: it is a…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I paid less than the invoice asks for: partial payments and how to settle the rest

When you pay less than the invoice asks for, the invoice stays open with the difference still to settle, and the service does not activate or renew until the rest…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient

Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too, without access to the account, create a contact with the…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Paying an invoice for someone else, or having your company pay yours

Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice stays in the account holder’s name, whoever pays.…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to get an invoice in your company name and tax number

For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number,…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

What to write in a support ticket for a site, e-mail, domain or invoice problem

A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAutomation & n8n

Recurring invoices and payment reminders: automating the follow-up for a service business

In a service business (retainers, maintenance, monthly fees) it pays to automate issuing the invoice and the payment reminder, and keep by hand only what needs judgement: a dispute, a…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…

MozOut - South Africa www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Tax on a hosting invoice in plain words: included, added or not charged

Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service, which the company passes on to the state. On an…