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SLA Agreement
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- SLA Agreement
Last updated on August 24, 2026
On this page, the terms “we”, “us” and “our” refer to MozOut International, a trading name of RLX HOLDINGS (PTY) LTD. The terms “you”, “your”, “user” and “customer” refer to any individual or entity that accesses this website, contracts our services or uses them.
MozOut provides web hosting to clients worldwide, and we have a responsibility to protect each client and provide the best services available. All MozOut clients are subject to the following terms of service:
You agree to use all MozOut services and facilities at your own risk. MozOut specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall MozOut be liable for any loss or loss of data or other commercial damages, including, but not limited to, special, incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold MozOut harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees against MozOut, its agents, its customers, officers and employees, which may arise or as a result of any service provided or performed or agreed to be performed or any product sold by the customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold MozOut harmless from any harm to persons or property caused by any products sold or otherwise distributed in connection with MozOut's server.
MozOut reserves the right to intervene on any of the sites hosted on its servers in the interests of its customers. Any material provided by the customer infringing or allegedly infringing the proprietary rights of a third party. Copyright infringement of any defective products sold to the customer from the MozOut server. MozOut shall be the sole judge of what violates this Policy.
At that time, we bill monthly, quarterly, semi-annually, annually, bi-annually and triennially depending on the plan. If you are not satisfied within the first 15 days, we will be happy to provide you with a full refund (for some special offers, the money back day may vary; and Domain Registration, VPS Server, Cloud Server, Dedicated Server, SSL Certificates and other types of services are non-refundable) or refund policy is only valid for Web Hosting plans.
The Terms & Conditions, the Payment Terms, the Service Agreement and the Privacy Policy together form the agreement between you and RLX Holdings (Pty) Ltd.. Where they differ, the Terms & Conditions prevail, except in anything concerning personal data, where the Privacy Policy prevails.
What is written in these documents prevails over information given by any other means, including the chat, the automated assistant, email and the telephone. The version in force is the one published on this website on the date you contract the service, and the date each page was last changed is shown at the top of that page.
We may change these documents. Substantial changes take effect 30 days after publication and are notified to the email address registered on your account; corrections of typographical errors and clarifications that do not alter rights or obligations take effect on publication. If you do not agree with a substantial change, you may cancel your services before it takes effect.
This agreement is governed by the laws of the State of Missouri, United States of America, where RLX Holdings (Pty) Ltd. has its seat at 1111 Olive Street, Saint Louis, MO - 63101. The courts of the State of Missouri have jurisdiction over any question arising from its interpretation or performance, to the exclusion of any other forum.
