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MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

The WordPress password reset e-mail does not arrive

The short answer: you pressed “Lost your password?” and the e-mail does not appear. Almost always it is one of three cases: it is in spam, the user’s address is…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

WooCommerce, PrestaShop, OpenCart or Magento: what each one asks of the server

Four shop platforms, four different appetites. The question “which is best” has no answer; the question “which fits my hosting” does. Here is what each one asks of the server,…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to find your browser, operating system and PHP version before you write to support

When a problem only happens on one computer, in one browser or after an update, the next question is always “which version do you have?”. Answering in the first ticket…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

A child theme or editing the theme directly: why updates wipe your changes

Short answer: if you edit a theme’s files directly and the theme is later updated, the update replaces the files and your changes disappear. A child theme is a small…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Online radio or video: which plan, and why an ordinary hosting plan is not it

An online radio station or a continuous broadcast cannot run on an ordinary hosting plan. A website hands a file to whoever asks and is then free; a broadcast keeps…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

HTTP or HTTPS: what changes for visitors, forms and the services that call your site

Short answer: use HTTPS, always. Here every domain gets a free SSL certificate automatically, so the real question is almost never “do I have to buy one?” but “is my…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

A security.txt file: telling researchers how to report a problem

The short answer: security.txt is a small text file, in an agreed place on your site, that tells whoever discovers a security flaw who to report it to. It is…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

The free SSL certificate did not renew: why AutoSSL fails and what to check

The short answer: the free certificate that comes with the account (AutoSSL, from Let’s Encrypt) is issued and renewed by itself, but only if the server can prove the domain…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseNode.js, Python & Docker

npm install fails with EACCES, ERESOLVE or out of memory: what to do

When npm install fails, the message is usually long, but the cause fits one of half a dozen families. The short answer: look in the output for the first line…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Error 401 Authorization Required: a password box you did not expect

The short answer: when a folder or a site opens a box asking for a username and password from the browser itself (not a page of the site), a password…