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I paid twice or paid the wrong invoice: what happens to the money

Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I paid less than the invoice asks for: partial payments and how to settle the rest

When you pay less than the invoice asks for, the invoice stays open with the difference still to settle, and the service does not activate or renew until the rest…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Credit balance in your account: where it comes from and how it is used on invoices

Credit is money of yours that stayed on the account, in the account’s currency, and that pays future invoices. It is not a discount or a coupon: it is a…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

What to write in a support ticket for a site, e-mail, domain or invoice problem

A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient

Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too, without access to the account, create a contact with the…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Paying an invoice for someone else, or having your company pay yours

Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice stays in the account holder’s name, whoever pays.…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Invoices for your shop customers: how to issue them from WooCommerce orders

The customer buys and asks for an invoice. WooCommerce sends an order confirmation e-mail, but that e-mail is not an invoice. Issuing invoices is an obligation that depends on the…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to get an invoice in your company name and tax number

For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number,…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAutomation & n8n

Recurring invoices and payment reminders: automating the follow-up for a service business

In a service business (retainers, maintenance, monthly fees) it pays to automate issuing the invoice and the payment reminder, and keep by hand only what needs judgement: a dispute, a…

MozOut - United States www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…