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E-mails stuck in the Outlook Outbox: why they do not leave and how to send them

The short answer: a message that stays in the Outbox (in italics, or with a number beside it) is one Outlook has not managed to hand to the server yet.…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Keeping a copy of every e-mail the company sends and receives: Email Archiving in cPanel

The short answer: cPanel’s Archive keeps a copy of all the e-mail that passes through the server for a domain: incoming, outgoing, or both. The copy is made the moment…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS e-mails landing in spam or not sent: SMTP settings, sender address and templates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Outlook search does not find e-mails: rebuilding the index

The short answer: Outlook search does not look on the server: it looks in an index Windows builds of the mail on the computer. If the index is incomplete, half…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Everyday e-mail habits for a business: To, Cc and Bcc, reply all, subjects and attachments

The short answer: most e-mail trouble in a business is not technical. It is a customer put in Cc with everyone else’s address, a “reply all” that should never have…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

The hourly e-mail sending limit: staying under it and moving newsletters elsewhere

The short answer: every hosting plan has a limit on e-mails sent per hour: 100 on Pro, 200 on Plus, 300 on Ultra, 500 on Business Pro, 750 on Business…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How many e-mails you sent this hour: Track Delivery and the sending limit

The short answer: the sending limit is 100 e-mails an hour on Pro, 200 on Plus, 300 on Ultra, 500 on Business Pro, 750 on Business Plus and 1,000 on…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Usage warnings at 75%, 85% and 95%: what our e-mails mean and what to do next

The short answer: every plan has resource limits: disk space, number of files (inodes), CPU, memory, processes, I/O and e-mails per hour. The limit is 100%. When your account reaches…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

One mailbox per person or one shared mailbox: what works for a small team

The short answer: anyone who writes on behalf of the company should have their own mailbox. The public addresses (general enquiries, sales) can be a shared mailbox, if replies must…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Email Routing in cPanel: local, remote or automatic, and the mail that vanishes

The short answer: cPanel decides, for each domain, where the mailboxes are: here (local) or on another service (remote). If your domain’s e-mail is on another service (Google Workspace, Microsoft…