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MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

Locked out: password, two-step authentication and the recovery e-mail

«I lost my password» is really three different questions, and the first thing to do is work out which one is yours. Mixing them up is why people spend a…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Free e-mail address or e-mail on your own domain: what changes for a business

Short answer: for the business, use an address on your own domain ([email protected]). For your personal life, the free one carries on serving. The difference is not “more professional” as…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Changing registrar without the site or e-mail blinking: DNS, lock and the checks after

Changing the registrar (whoever holds your domain’s registration) is not changing the DNS or changing the hosting. They are three different things. A registrar transfer, on its own, does not…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Webmail or an e-mail app: which one to read your mail with

Short answer: webmail is best for occasional access, for a computer that is not yours, or for when nothing is set up yet, because there is nothing to install. An…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

WooCommerce e-mails not arriving: what to check

The order comes in, the money is paid, and the customer swears they got nothing. Or it is you who never receives the “new order” notice. On WooCommerce, an e-mail…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

What stops working if you do not pay: website, e-mail, DNS and domain, one by one

Not paying an invoice does not wipe everything at once: there are three phases, and each one stops different things. First the service carries on, then it is suspended (it…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Keeping your own copy of your e-mail: how to back up a mailbox

Your messages are in the account and are part of the daily copy we make, but a mailbox nobody has copied out is a mailbox with a single copy. To…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

What to write in a support ticket for a site, e-mail, domain or invoice problem

A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Which hosting plan for a school or training centre: site, e-mail and online lessons

It depends on what the school will put online. A site with information, enrolment and e-mail for the teachers fits an ordinary shared plan. A learning platform, where students log…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge basePHP & Development

Sending e-mail from PHP: mail() or SMTP

Use SMTP with a real mailbox on your domain. The mail() function is fine for a quick test, but it returns “sent” only because the local mail program accepted the…