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Your e-mails land in Junk at Hotmail and Outlook.com: what the sender can check

The short answer: when your e-mails reach people on Hotmail or Outlook.com but land in Junk, Microsoft accepted them and then classed them as suspicious. Microsoft does not publish the…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Reading an e-mail header: did SPF, DKIM and DMARC pass?

Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is the most direct proof for answering “why did it…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings

The short answer: your domain’s e-mail works in any app that accepts an IMAP account. The settings are always the same; what changes is where each app asks for them.…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Hotmail or Outlook.com rejects or delays your e-mails: reading the message that comes back

The short answer: when Microsoft will not accept a message for a Hotmail or Outlook.com address, you get a notice back from our server. There are two kinds: a permanent…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A lost or stolen phone or laptop with the company e-mail on it: what to do first

The short answer: the lost phone or laptop has the mailbox open and the password saved. The first thing is to change the mailbox password from another device: the apps…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with us, bring the contacts (exported from Google Contacts),…

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Cron job e-mails flooding your inbox: MAILTO and where the output should go

The short answer: whenever a scheduled task (cron job) writes anything to the screen, the system e-mails that text to the cron address. A task that runs every five minutes…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Forwarded e-mail lands in spam or bounces: why SPF breaks and what to do

The short answer: when your address forwards messages to another (for example, to Gmail), the destination server sees the message arriving from your server, which is not on the list…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Sent and deleted e-mails missing in Outlook with IMAP: setting the right folders

The short answer: with IMAP, Outlook has to know which server folder is Sent and which is Deleted. When it does not, it keeps sent mail in a computer-only folder…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Duplicate e-mails in Outlook: where they come from and how to stop them

The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same account set up twice, a POP account downloading what it already…