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A service suspended for a reason other than payment: what it means and what happens next

The short answer: the most common cause of a suspension is an unpaid invoice, and that one has its own rules and a simple path: How to reactivate a suspended…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

DNSSEC: what it is, and what it changes for your domain

The short answer: DNSSEC is a digital signature on DNS answers. It lets whoever asks “where is this domain?” confirm the answer was not forged on the way. It encrypts…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your domain or IP is on a blacklist: how to check and how to get off it

The short answer: a blacklist is a list, kept by third parties, of IP addresses and domains seen sending spam. Many mail servers consult them and refuse messages from whoever…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAutomation & n8n

An API key or token has leaked: what to do, in the right order

The short answer: if an API key, a token or a webhook secret has turned up somewhere it should not (a public repository, a file inside the site, a screenshot,…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Switching between the new and the classic Outlook, and going back

The short answer: classic Outlook has a “Try the new Outlook” toggle at the top right; the new one has a “New Outlook” toggle in the same place, which turns…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Guest checkout or customer accounts in WooCommerce: which to allow

The short answer: in a small shop, let people buy without an account and offer the account as an option. Forcing an account before paying makes many people give up.…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

A test copy (staging) of your WordPress site: changing things safely

The short answer: a test copy is a second site, identical to yours, that only you see. You try the new theme, the big update, the plugin you do not…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Outlook shows Disconnected or Working Offline: how to get it back online

The short answer: the bottom bar of Outlook shows “Disconnected”, “Working Offline” or “Trying to connect…”, and mail stops coming in and going out. Often it is just the Work…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Which Outlook do I have? Classic, new, Mac or the web version

The short answer: before following any guide, it helps to know which Outlook you have open, because the menus are different. The quickest sign: classic has the File menu in…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

CNAME on the bare domain: why it is not allowed and what to use instead

The short answer: a CNAME says “this name is really that other name”. The DNS standard forbids a CNAME on a name that has any other record. The bare domain…