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A 30-minute monthly routine to keep your website healthy

The short answer: a site does not break all at once: it accumulates small faults (a plugin not updated, a form that stopped arriving, a backup that was never tested).…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A shared address for a team: one shared mailbox, a forwarder or a mailing list

The short answer: for an address like sales@ or support@ that several people look after, there are three routes. A shared mailbox (a real e-mail account everyone opens with the…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

The Gmail app or the Outlook app for your domain mailbox: phone and computer compared

The short answer: both apps read a mailbox on your own domain over IMAP, with the same settings: server mail.yourdomain, IMAP on port 993 with SSL/TLS, SMTP on 465 with…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

After you order: what happens next, and when to worry

The short answer: after you order, your service only starts once the invoice is paid. With the methods that confirm by themselves, the service is ready shortly after payment. With…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

One mailbox per person or one shared mailbox: what works for a small team

The short answer: anyone who writes on behalf of the company should have their own mailbox. The public addresses (general enquiries, sales) can be a shared mailbox, if replies must…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A lost or stolen phone or laptop with the company e-mail on it: what to do first

The short answer: the lost phone or laptop has the mailbox open and the password saved. The first thing is to change the mailbox password from another device: the apps…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Where things are in the new Outlook: accounts, settings, rules and offline

The short answer: the new Outlook has no File menu. Almost everything is under Settings, the gear icon at the top right, organised into Accounts, General, Mail and Calendar. People…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

Orange cloud or grey cloud at Cloudflare: which records to proxy and which to leave DNS only

The short answer: every record in Cloudflare’s DNS has a cloud beside it. Orange (Proxied) means visitors talk to Cloudflare and Cloudflare fetches what it needs from the server. Grey…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

The SOA record and its serial number: what each field means and when it matters

The short answer: the SOA (Start of Authority) is the first record in every DNS zone. It names the primary nameserver and the person responsible for the zone, and it…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSEO & Marketing

A helpful 404 page: what it should say and how to check it works

The short answer: the 404 page is what a visitor sees when the address does not exist. A good one says so clearly, keeps the site’s menu and shows a…