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MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I renewed my hosting but the domain still shows as expiring: two renewals, two dates

Renewing hosting does not renew the domain, and renewing the domain does not renew the hosting. They are two services with separate invoices and separate dates, which is why one…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

The invoice PDF will not download, opens blank or looks wrong: what to try

Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Where to find your services, domains, invoices and tickets in your account

Once you are signed in to My MozOut the home page shows a summary, but what you are after is nearly always in one of four places in the menu:…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Making a full cPanel backup and downloading it

In cPanel, under Files, open Backup and choose to generate a full account backup. cPanel gathers everything into a single .tar.gz file in your home folder, and that is where…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Transfer the domain or just change the nameservers: which one do you need

Short answer: they are two different operations, and many people do the wrong one. Changing the nameservers decides where the DNS zone lives, that is, who answers for your site…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAutomation & n8n

What n8n is, and what you can automate with it

n8n is a program that connects applications to one another through workflows: when something happens in one application, it does something in another, without you writing code each time. It…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I paid twice or paid the wrong invoice: what happens to the money

Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Can I change the currency of my account, and what changes if I do

An account always bills in a single currency, and on this brand invoices come out in USD. The currency can be changed, but it is not an option on your…

MozOut - United Kingdom www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

Image optimisation and WebP

Images are often the heaviest part of a page. WebP is an image format made by Google that usually keeps the same look in fewer bytes than JPEG or PNG,…