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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

Your e-mail account has been hacked: what to do in the first hour

The short answer: change the password from a clean device, end the open sessions, look for and delete the forwards and filters the intruder left, and only then deal with…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How to set up your e-mail in Apple Mail on a Mac

On the Mac, the Mail application connects to your mailbox by IMAP: messages stay on the server and the Mac displays them, so they look the same on the phone…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

E-mail inside a hosting plan or a separate professional e-mail plan

If you already have a website plan with us, you already have mailboxes included on your domain, and for most small companies that is enough. The Professional E-mail plan is…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Adding a signature to your e-mails: webmail, computer and phone

A signature is the block of text added by itself at the end of every message: name, role, company, phone, website. It gives confidence to the reader and saves you…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Junk at Hotmail and Outlook.com: what the sender can check

The short answer: when your e-mails reach people on Hotmail or Outlook.com but land in Junk, Microsoft accepted them and then classed them as suspicious. Microsoft does not publish the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

The WordPress password reset e-mail does not arrive

The short answer: you pressed “Lost your password?” and the e-mail does not appear. Almost always it is one of three cases: it is in spam, the user’s address is…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies

If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Reading an e-mail header: did SPF, DKIM and DMARC pass?

Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is the most direct proof for answering “why did it…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with us, bring the contacts (exported from Google Contacts),…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings

The short answer: your domain’s e-mail works in any app that accepts an IMAP account. The settings are always the same; what changes is where each app asks for them.…