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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

IMAP or Exchange ActiveSync: what changes for e-mail, calendar and contacts

The short answer: IMAP handles mail only; sending goes over SMTP, and calendar and contacts travel over two other protocols (CalDAV and CardDAV). Exchange ActiveSync is a Microsoft protocol that…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How an e-mail travels: SMTP to the MX server, then IMAP or POP to the reader

The short answer: an e-mail travels in three legs, and each leg uses a different protocol. First, your program hands the message to your server over SMTP, with a username…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Leaving a Hotmail address for e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Hotmail or Outlook.com address to e-mail on your own domain comes in four parts: create the new mailbox, bring the contacts, decide what to…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Duplicate e-mails in Outlook: where they come from and how to stop them

The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same account set up twice, a POP account downloading what it already…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

TLS or end-to-end encryption in e-mail: what each one protects, and when you need it

The short answer: TLS encrypts the message on the way: between your device and our server, and between servers when both sides accept it. Once delivered, the message sits readable…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Gmail spam or Promotions: what Show original tells you and what to fix

The short answer: when a customer says your message ended up in Gmail spam, the first thing to do is see what Gmail made of it. In a Gmail account…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Building an HTML e-mail that displays everywhere: width, images and dark mode

The short answer: an e-mail is not a web page. Each mail program (Gmail, Outlook, the phone) shows it its own way and many ignore what is modern. To look…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A new domain sending e-mail: how to build a reputation without landing in spam

The short answer: a newly registered domain has no history, and e-mail services distrust what they do not know. If you start sending a lot, suddenly, to people who do…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your logo beside your e-mails: what BIMI is and what it asks for

The short answer: BIMI makes your company’s logo appear beside the messages you send, in some e-mail services. It is a final layer, which only works once your domain’s authentication…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mail signature in the new Outlook: creating it and choosing when it appears

The short answer: in the new Outlook the signature is created under Settings > Accounts > Signatures. You can have several, choose which goes on new messages and which on…