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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Junk at Hotmail and Outlook.com: what the sender can check

The short answer: when your e-mails reach people on Hotmail or Outlook.com but land in Junk, Microsoft accepted them and then classed them as suspicious. Microsoft does not publish the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Reading an e-mail header: did SPF, DKIM and DMARC pass?

Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is the most direct proof for answering “why did it…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with us, bring the contacts (exported from Google Contacts),…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

How to recognise a phishing e-mail or message, and what to do if you clicked

The short answer: phishing is a message pretending to come from someone you trust (MozOut, your bank, a supplier, your boss) to get you to click a link, open an…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How an e-mail travels: SMTP to the MX server, then IMAP or POP to the reader

The short answer: an e-mail travels in three legs, and each leg uses a different protocol. First, your program hands the message to your server over SMTP, with a username…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings

The short answer: your domain’s e-mail works in any app that accepts an IMAP account. The settings are always the same; what changes is where each app asks for them.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Hotmail or Outlook.com rejects or delays your e-mails: reading the message that comes back

The short answer: when Microsoft will not accept a message for a Hotmail or Outlook.com address, you get a notice back from our server. There are two kinds: a permanent…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Cron job e-mails flooding your inbox: MAILTO and where the output should go

The short answer: whenever a scheduled task (cron job) writes anything to the screen, the system e-mails that text to the cron address. A task that runs every five minutes…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

IMAP folders, flags and IDLE: how push e-mail works and why a folder lags behind

The short answer: with IMAP the mail lives on the server, and what your program shows is a reflection of three things: the folders (which exist on the server), each…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basePHP & Development

The wrong date or time on your site or e-mails: WordPress, PHP and time zones

The short answer: “the time is wrong” can come from four places, and fixing one does not fix the others: WordPress (the time of posts and scheduled publications), PHP (hand-made…