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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

After you order: what happens next, and when to worry

The short answer: after you order, your service only starts once the invoice is paid. With the methods that confirm by themselves, the service is ready shortly after payment. With…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Which hosting plan for a directory or classifieds site: listings, search and spam

The short answer: a directory or classifieds site is heavier than a presentation site: lots of people writing, searching and uploading images, and caching helps less when users are logged…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Error 401 Authorization Required: a password box you did not expect

The short answer: when a folder or a site opens a box asking for a username and password from the browser itself (not a page of the site), a password…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

WordPress Heartbeat: what it is and why it keeps calling the server

The short answer: Heartbeat is a “pulse” that WordPress sends to the server every few seconds while the dashboard or the editor is open. It is used to save drafts,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Google Workspace or Microsoft 365 on your own domain: MX records, and keeping your website with us

The short answer: you can have the website with us and the e-mail with another service, such as Google Workspace or Microsoft 365. What decides where your domain’s e-mail goes…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A shared address for a team: one shared mailbox, a forwarder or a mailing list

The short answer: for an address like sales@ or support@ that several people look after, there are three routes. A shared mailbox (a real e-mail account everyone opens with the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A new employee joins, a colleague leaves: opening and closing company mailboxes

The short answer: when someone joins, create a mailbox with their name (name@), hand them the password in person and add them to the team addresses. When someone leaves, do…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

HestiaCP and VestaCP on a VPS: what the panel gives you and what stays your job

This article is for people with a VPS or a dedicated server with root access. On shared plans the panel is cPanel, and you neither choose nor install another one.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

Choosing a control panel for your VPS: what to decide before you install one

This article is for people with a VPS or a dedicated server with root access. On shared plans the panel is cPanel, and you neither choose nor install another one.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

A domain or subdomain opens the wrong site: the document root and how to check it

The short answer: each domain and subdomain on a hosting account points to a folder (the “document root”) and shows what is in that folder. If one shows another’s site,…