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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Testing a migrated site before you change the DNS (the hosts file)

To see the new site before the DNS changes, add one line to your computer’s hosts file saying “this domain lives at this IP address”. Only your computer goes to…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Handing a website over to a client or another company: what to move and what to change

Handing over a site is four different things, and each has its own owner: the domain, the hosting account, the content, and the third-party accounts (analytics, e-mail, payments). The usual…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Customising the WooCommerce order e-mails: wording, logo and what to say

The “order received” e-mail is the message a shop's customer opens most. By default it goes out with WooCommerce's wording, without your logo, and often does not say what happens…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Leaving a hosting provider: how to take everything with you before you cancel

Before you cancel, take five things: the site files, the databases, the e-mail, the list of DNS records, and the list of settings that are not in the files (PHP…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

A charge you do not recognise or disagree with: what to do before you call your bank

Before you dispute it, find out which charge it is. In most cases the answer is on an invoice in your account, and the surprise comes from an automatic renewal,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseNode.js, Python & Docker

Permission denied in a Node.js or Python app on cPanel: ownership, modes and folders

EACCES: permission denied in Node.js, PermissionError: [Errno 13] in Python. The application tried to do something its user cannot. The short answer: on a shared account the application runs as…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Password protecting a folder with Directory Privacy

To make sure only people with a username and password can open a folder of the site (a private area, a test site, a folder of files for a customer),…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

cPanel, DirectAdmin or Plesk: what actually differs between control panels

They do the same job with different menus. All three are hosting control panels: a web page where you create e-mail accounts, databases, domains, DNS records and backups without typing…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Turning on WordPress debug mode safely: WP_DEBUG and the log

The short answer: when the site shows a white page or a “critical error” without saying why, debug mode makes WordPress write the error to a file. You switch it…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Moving a site by hand: files by FTP and the database

Moving a site by hand is two copies and one connection: the files, the database, and the line of configuration that tells the application where the new database is. You…