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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

A domain or subdomain opens the wrong site: the document root and how to check it

The short answer: each domain and subdomain on a hosting account points to a folder (the “document root”) and shows what is in that folder. If one shows another’s site,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSEO & Marketing

Before you publish your website: a ten-point launch checklist

The short answer: the day the site goes live is the worst day to find out the form does not work. These ten checks take an hour and catch almost…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSEO & Marketing

Google Tag Manager and tracking pixels: adding them without slowing your site

The short answer: Google Tag Manager is a dashboard where you keep, in one place, the tracking codes of your site (statistics, ad pixels, chat buttons). You put a single…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Error 500 Internal Server Error: finding the cause, step by step

The short answer: error 500 means “something went wrong on the server and I cannot say what”. The cause is almost always in the error log, and almost always one…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Ten mistakes first-time website owners make, and how to avoid each one

The short answer: nearly all the problems of a site’s first months repeat from person to person. Most are not technical: they are not having the account and domain in…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSecurity

SQL injection and XSS in plain words: what to ask your developer

The short answer: SQL injection and XSS are two of the oldest attacks on websites, and they still work because they come from the same oversight: trusting what the visitor…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

A website people can install like an app: PWA basics

The short answer: a PWA is a normal website with two things added: a small file that describes it (the manifest) and, if you want it to work offline, a…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

A CDN in front of a shop or members area: what must never be cached

The short answer: in a shop, or on any site with accounts, the same page is not the same for everyone: the cart, the total, the name at the top,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

A support request that gets a fast answer: what to include, by type of problem

The short answer: the fastest answer is the one that does not need a question back. A request with the site address, what you expected, what happened and when usually…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSEO & Marketing

A favicon for your site: where it goes and why it does not update

The short answer: the favicon is the small icon shown on the browser tab and in bookmarks. In WordPress you set it under Appearance, Customize, Site Identity, Site Icon. If…