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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

How to generate zip and sql files to migrate a WordPress site

A WordPress site is always two halves: the files (theme, plugins, images) and the database (posts, pages, settings). To migrate you need both - a .zip with the files and…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Your site is down: what to check first

The site doesn't open. Before assuming the server is down, these checks tell you which of the four usual causes it is - and three of them you can fix…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

How to create an e-mail account in cPanel?

Creating a professional e-mail address on your own domain - such as [email protected] - takes less than a minute in cPanel. This guide covers creating the account, opening it in…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

Nameservers: what they are and which ones to use with us

Nameservers answer one simple question: who is in charge of this domain's DNS? They are the master switch - they point the whole domain at the service that will answer…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to manage sub-accounts

If more than one person in your company needs access to My MozOut - finance, support, a developer - you don't have to share your own login. Create a sub-account…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to contact MozOut

We are reachable through several channels. Picking the right one first time saves you waiting - a technical request sent to sales takes longer to resolve than one that went…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

How to migrate a site without downtime

Changing hosting provider does not have to take your site offline. The trick is simple: set everything up here before pointing the domain. While you prepare the new account, the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How to set up your e-mail on Android

Set your e-mail up once on Android and it keeps syncing in the background, on Wi-Fi or mobile data. Setting it up 1 Open the E-mail app on your device…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

How to check if the site files are on the hosting

Before pointing a domain, asking for help, or concluding that “the site has disappeared”, it is worth checking one simple thing: are the site files actually on the hosting? It…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Internal migration: moving sites between plans

Changing plan inside MozOut - from Hospedagem Pro to Plus, say - is far simpler than migrating from another provider. In most cases nothing has to be moved: the site…