factura: Search the site

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Can I change the currency of my account, and what changes if I do

An account always bills in a single currency, and on this brand invoices come out in USD. The currency can be changed, but it is not an option on your…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Your refund was approved: how the money reaches you and why the amount can differ

When a refund is approved, the money goes back, whenever possible, the way it came. The part we do not control is what happens after we send it: the bank…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAI & Agents

Embeddings and semantic search: finding things by meaning in your own content

An embedding is a list of numbers that represents the meaning of a text. Two texts that say similar things get similar lists, even if they share no words. That…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAI & Agents

What OpenClaw costs: the API keys, not the server

OpenClaw is open source and you do not pay to use it. What you pay for, besides the server, are the calls to the AI model: every time the agent…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

What a credit note is, and when you get one instead of a refund

A credit note is a document that cancels or reduces an invoice already issued, in whole or in part. It exists because an issued invoice is not rewritten: it is…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Your accounts department wants a pro forma before paying: what to send them

It depends where you are in the process. If you have not ordered yet, the pro forma is requested on the quote page and arrives by e-mail as a PDF.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I ordered an upgrade and have not paid it: what happens to my plan and my renewal

Until the upgrade invoice is paid, your plan does not change. The account keeps the limits of the old plan, the site and the e-mail are not touched, and the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Which password is which: client area, cPanel, e-mail, FTP, database and WordPress

The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in one place. “I changed the password and it…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Which e-mail is which: account e-mail, domain contact e-mail, mailbox and support e-mail

The short answer: you have, at least, four kinds of e-mail around you, and mixing them up is behind many notices that “do not arrive”. The account e-mail is for…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

A referral is missing from your affiliate account: the usual reasons

The short answer: the programme ties a person to your link through a cookie in the browser of whoever clicked, and only pays once the invoice is paid. Almost every…