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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to contact MozOut

We are reachable through several channels. Picking the right one first time saves you waiting - a technical request sent to sales takes longer to resolve than one that went…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

First steps with your VPS

A VPS is a server of your own: you choose the operating system and you have full root access. That also means the responsibility for what runs on it is…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

How to migrate a site without downtime

Changing hosting provider does not have to take your site offline. The trick is simple: set everything up here before pointing the domain. While you prepare the new account, the…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

Connecting to a Windows VPS with Remote Desktop

A Windows VPS is reached with Remote Desktop instead of SSH. The rest - how the server is delivered and what's your responsibility - works the same as on a…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Internal migration: moving sites between plans

Changing plan inside MozOut - from Hospedagem Pro to Plus, say - is far simpler than migrating from another provider. In most cases nothing has to be moved: the site…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to unblock your IP address

Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is necessary protection against attacks - but sometimes it catches the site owner…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to reactivate a suspended or terminated plan

A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended If an invoice goes unpaid for 7 days past its due date,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

How to transfer a domain to us

Bringing a domain you registered elsewhere over to us. The transfer keeps the time you already paid for - it is added to the new period, not lost. Before you…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Common WordPress errors: white screen, critical error and how to find the cause

The site stopped opening and shows a blank white screen, or the line «There has been a critical error on this website». They are two faces of the same problem,…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

The affiliate programme

If you recommend us to clients or colleagues, the affiliate programme pays you a commission on what they spend. It's free to join and open to any customer. How it…