e-mail: Search the site

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Sent and deleted e-mails missing in Outlook with IMAP: setting the right folders

The short answer: with IMAP, Outlook has to know which server folder is Sent and which is Deleted. When it does not, it keeps sent mail in a computer-only folder…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS e-mails landing in spam or not sent: SMTP settings, sender address and templates

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Duplicate e-mails in Outlook: where they come from and how to stop them

The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same account set up twice, a POP account downloading what it already…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Read receipts and tracking pixels in e-mail: what they tell you and what they do not

The short answer: knowing whether someone read your e-mail seems useful, but it is unreliable. A read receipt depends on the recipient agreeing; the “tracking pixel” (a tiny image) is…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A new domain sending e-mail: how to build a reputation without landing in spam

The short answer: a newly registered domain has no history, and e-mail services distrust what they do not know. If you start sending a lot, suddenly, to people who do…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Gmail spam or Promotions: what Show original tells you and what to fix

The short answer: when a customer says your message ended up in Gmail spam, the first thing to do is see what Gmail made of it. In a Gmail account…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Outlook search does not find e-mails: rebuilding the index

The short answer: Outlook search does not look on the server: it looks in an index Windows builds of the mail on the computer. If the index is incomplete, half…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

E-mails stuck in the Outlook Outbox: why they do not leave and how to send them

The short answer: a message that stays in the Outbox (in italics, or with a number beside it) is one Outlook has not managed to hand to the server yet.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Building an HTML e-mail that displays everywhere: width, images and dark mode

The short answer: an e-mail is not a web page. Each mail program (Gmail, Outlook, the phone) shows it its own way and many ignore what is modern. To look…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your logo beside your e-mails: what BIMI is and what it asks for

The short answer: BIMI makes your company’s logo appear beside the messages you send, in some e-mail services. It is a final layer, which only works once your domain’s authentication…