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MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge basePHP & Development

The wrong date or time on your site or e-mails: WordPress, PHP and time zones

The short answer: “the time is wrong” can come from four places, and fixing one does not fix the others: WordPress (the time of posts and scheduled publications), PHP (hand-made…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings

The short answer: your domain’s e-mail works in any app that accepts an IMAP account. The settings are always the same; what changes is where each app asks for them.…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with us, bring the contacts (exported from Google Contacts),…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Hotmail or Outlook.com rejects or delays your e-mails: reading the message that comes back

The short answer: when Microsoft will not accept a message for a Hotmail or Outlook.com address, you get a notice back from our server. There are two kinds: a permanent…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

How an e-mail travels: SMTP to the MX server, then IMAP or POP to the reader

The short answer: an e-mail travels in three legs, and each leg uses a different protocol. First, your program hands the message to your server over SMTP, with a username…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

MX records in depth: priority, several mail servers and the mistakes that lose e-mail

The short answer: the MX record tells other servers where to deliver your domain’s mail. Each MX has a priority (a number) and the name of a server. Senders try…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

IMAP folders, flags and IDLE: how push e-mail works and why a folder lags behind

The short answer: with IMAP the mail lives on the server, and what your program shows is a reflection of three things: the folders (which exist on the server), each…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

TLS or end-to-end encryption in e-mail: what each one protects, and when you need it

The short answer: TLS encrypts the message on the way: between your device and our server, and between servers when both sides accept it. Once delivered, the message sits readable…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Which e-mail is which: account e-mail, domain contact e-mail, mailbox and support e-mail

The short answer: you have, at least, four kinds of e-mail around you, and mixing them up is behind many notices that “do not arrive”. The account e-mail is for…

MozOut www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Outlook is not syncing: missing e-mails and folders that do not update

The short answer: when Outlook stops showing new mail, or a folder freezes in time, it is nearly always one of four things: Outlook is offline, the account is POP…