invoice: Search the site | MozOut

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

The amount on my invoice looks wrong: what to check before you write to us

Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things: a first invoice that covers only a few…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I paid twice or paid the wrong invoice: what happens to the money

Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient

Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too, without access to the account, create a contact with the…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

What to write in a support ticket for a site, e-mail, domain or invoice problem

A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to read your invoice line by line, and what each status means

An invoice answers four questions, in this order: whose it is, what it charges, for what period, and how much is left to pay. The status at the top (Unpaid,…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to get an invoice in your company name and tax number

For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number,…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I paid less than the invoice asks for: partial payments and how to settle the rest

When you pay less than the invoice asks for, the invoice stays open with the difference still to settle, and the service does not activate or renew until the rest…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Paying an invoice for someone else, or having your company pay yours

Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice stays in the account holder’s name, whoever pays.…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…