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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

The new Outlook and your IMAP mailbox: why a copy goes through the Microsoft cloud

The short answer: when you add an IMAP account from another provider (like ours) to the new Outlook for Windows, Microsoft explains that the mail, calendar and contacts of that…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Which e-mail addresses a business should create: role addresses and personal ones

The short answer: create two kinds. Role addresses (such as info@, sales@, support@) are what customers see and that someone else can take over when a person leaves. Personal addresses…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

IMAP or Exchange ActiveSync: what changes for e-mail, calendar and contacts

The short answer: IMAP handles mail only; sending goes over SMTP, and calendar and contacts travel over two other protocols (CalDAV and CardDAV). Exchange ActiveSync is a Microsoft protocol that…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Error 500 Internal Server Error: finding the cause, step by step

The short answer: error 500 means “something went wrong on the server and I cannot say what”. The cause is almost always in the error log, and almost always one…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

WHMCS automation settings: when invoices go out, reminders, suspension and termination

This article is for resellers who run their own WHMCS. WHMCS is another company’s product: we neither sell nor resell licences, as explained in what WHMCS is. Menu names change…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Duplicate e-mails in Outlook: where they come from and how to stop them

The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same account set up twice, a POP account downloading what it already…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

Choosing a control panel for your VPS: what to decide before you install one

This article is for people with a VPS or a dedicated server with root access. On shared plans the panel is cPanel, and you neither choose nor install another one.…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

AAC+, MP3, FLAC or OGG: audio formats and quality on each streaming panel

The short answer: the format decides how the sound is compressed; the quality (the bitrate, in kbps) decides how much. SonicPanel broadcasts in AAC+, MP3, FLAC and OGG; VoxStream in…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Gmail spam or Promotions: what Show original tells you and what to fix

The short answer: when a customer says your message ended up in Gmail spam, the first thing to do is see what Gmail made of it. In a Gmail account…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

CyberPanel, aaPanel and CloudPanel on a VPS: free panels and the questions to ask first

This article is for people with a VPS or a dedicated server with root access. On shared plans the panel is cPanel, and you neither choose nor install another one.…