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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

What a backup does not include: DNS, cron jobs, certificates and outside services

A copy only holds what lives inside the account, and only what that kind of copy picks up. Many people find out the rest on the day they need to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies

If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Migrating a WooCommerce shop without losing orders

A brochure site can be copied at leisure, because it does not change while you copy it. A shop changes all the time: an order that comes in after you…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

SMTP ports 465, 587 and 25: SSL, STARTTLS and which one to use

To send e-mail from Outlook, your phone or a program of your own, use port 465 with SSL/TLS, which is the one our guides give. Port 587 with STARTTLS is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Sorry, you are not allowed to access this page in WordPress: the causes

The short answer: you log in to the dashboard as an administrator and, on opening a page, WordPress says “Sorry, you are not allowed to access this page”. It is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

High TTFB: how to find where the server response time goes

TTFB (time to first byte) is the time from the request to the arrival of the first byte of the reply. If it is high, the page is slow to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Can I change the currency of my account, and what changes if I do

An account always bills in a single currency, and on this brand invoices come out in USD. The currency can be changed, but it is not an option on your…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Restoring a single e-mail account or folder

To put deleted messages back, open JetBackup (cPanel, Files section), choose the copy from a date before the deletion and restore only the e-mail folder concerned, not the whole account.…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Website builder subscription or your own hosting: who owns the site, and how to leave

With a builder where the site lives on the platform, you use the site; with hosting of your own, you have the site. While you are paying, the difference is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWhatsApp & APIs

Sending your first message with Evolution API

To send the first message you need three things: a linked instance, the API key and an HTTP request with the recipient and the text. You make the request with…