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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Leaving a hosting provider: how to take everything with you before you cancel

Before you cancel, take five things: the site files, the databases, the e-mail, the list of DNS records, and the list of settings that are not in the files (PHP…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Migrating a WooCommerce shop without losing orders

A brochure site can be copied at leisure, because it does not change while you copy it. A shop changes all the time: an order that comes in after you…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

High TTFB: how to find where the server response time goes

TTFB (time to first byte) is the time from the request to the arrival of the first byte of the reply. If it is high, the page is slow to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Mixed content after moving to HTTPS: the padlock that will not turn on

The certificate is installed, the site opens on https, and the browser still says “not secure” or shows a padlock with a warning. That is mixed content: the page is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Moving to cPanel from Plesk, DirectAdmin or another panel: what moves and what you rebuild

A control panel is just the shop window for five things that exist on any server: files, databases, mailboxes, DNS records and scheduled tasks. So changing panels means copying those…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Several websites on one plan: how many fit before you need the next step

As many as the plan counts and the resources can carry, and those are two different sums. The first is a matter of numbers: each plan says how many sites…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Website builder subscription or your own hosting: who owns the site, and how to leave

With a builder where the site lives on the platform, you use the site; with hosting of your own, you have the site. While you are paying, the difference is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Restoring a single e-mail account or folder

To put deleted messages back, open JetBackup (cPanel, Files section), choose the copy from a date before the deletion and restore only the e-mail folder concerned, not the whole account.…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Looking inside an old backup without restoring over the live site

To look at an old copy without touching the live site, use JetBackup’s Download instead of Restore: the copy is prepared for you to download, you open it on your…