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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to pay your invoice

All your invoices live in My MozOut, and there are several ways to settle them. Some confirm instantly and activate your service straight away; one requires us to check your…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Why your invoice shows this amount, and the billing calendar

Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two invoices at once? Both have the…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Your invoice: billing details, tax and receipts

Every invoice we issue answers three questions: whose name it is in, what tax was applied, and what proves you have paid. This article shows where each of the three…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Why every service has its own invoice, and how to pay several at once

Every service has its own cycle and its own date, and each invoice is tied to the services it covers. That is why a plan, a domain and a certificate…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

The invoice PDF will not download, opens blank or looks wrong: what to try

Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Where to find your services, domains, invoices and tickets in your account

Once you are signed in to My MozOut the home page shows a summary, but what you are after is nearly always in one of four places in the menu:…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

The tax line on my invoice changed or disappeared: what to check and what we can change

Two similar invoices can carry different tax, or the tax may not show at all. Nearly always the explanation is in the account’s billing details at the moment each invoice…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Credit balance in your account: where it comes from and how it is used on invoices

Credit is money of yours that stayed on the account, in the account’s currency, and that pays future invoices. It is not a discount or a coupon: it is a…