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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Visitor statistics: where they are and what they mean

The server counts everything anyone asks it for, and cPanel shows you that count without you installing a thing. Finding the numbers is not the problem. Knowing what each one…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

The limits nobody advertises: inodes, processes and memory

Disk space and traffic are the limits everybody compares before buying. In practice they are not the ones that stop sites. There are three others, far less talked about, and…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

The most common WHMCS problems, and what causes them

Almost everything that goes wrong in a WHMCS falls into one of five families: the PHP loader, the licence, the scheduled job, the server link, and e-mail. Knowing that halves…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Installing PrestaShop

PrestaShop sits between OpenCart and Magento: it arrives with catalogue, promotions, carriers and tax rules already built, without Magento's weight. For most shops starting out, it is the most balanced…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

What eats CPU on a website, and how to bring it down

The processor is the one resource in your account that does not fail when it runs out: it slows down. No error message, no red page, no warning. The site…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseOnline Stores

Making Magento run fast

A freshly installed Magento is slow on purpose: it ships in developer mode, with caching off and nothing optimised, so that whoever is building the shop sees changes immediately. Making…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I renewed my hosting but the domain still shows as expiring: two renewals, two dates

Renewing hosting does not renew the domain, and renewing the domain does not renew the hosting. They are two services with separate invoices and separate dates, which is why one…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

The invoice PDF will not download, opens blank or looks wrong: what to try

Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Where to find your services, domains, invoices and tickets in your account

Once you are signed in to My MozOut the home page shows a summary, but what you are after is nearly always in one of four places in the menu:…