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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Parked domains (aliases): the same site on more than one name

It is very common to hold two names for the same business - thecompany.com and thecompany.com, say - and to want both to open the same site. That is called…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

How long we keep backups, and how to restore one

While your service is active, an automatic backup runs once a day, before dawn. We keep the last 30 days of backups, and you restore them yourself from the control…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDatabases

Error establishing a database connection: the causes, in order

The page shows one white line saying «Error establishing a database connection» and nothing else. It is not a WordPress fault: it is WordPress telling you it asked the database…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Deactivating or deleting a WordPress theme

WordPress has no button to deactivate a theme, and that is not an oversight: there is always exactly one active theme. Deactivating the one in use means activating another. What…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Creating a WordPress site from the control panel

You do not have to download WordPress, create a database or upload anything. cPanel carries two tools that do all of it, and either one leaves a working site behind…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Bringing your mailboxes from another provider: the messages, not just the addresses

Changing hosting provider has an easy part and a part almost everyone discovers late. The easy part is recreating the addresses: five minutes in the panel and hello@ and info@…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

Two domains on the same WordPress site

People who ask this nearly always want one of four different things. Pick the right row before touching anything, because the roads really are different. What you want The road…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

Domain with us, site somewhere else: what changes and what does not

This is the reverse of the other cases: the domain is registered with us and the site is going to live somewhere else. A page builder, a shop hosted by…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

A test site before touching what is live

Half the broken sites we see broke the same way: somebody updated, installed or changed something on the live site, mid-afternoon, and had no site for two hours. The solution…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Calendars and contacts on your own domain

You have e-mail on your own domain, but the company diary still lives in somebody’s personal account at another company, and the contact list is on whichever phone answers the…