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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

Nameservers: what they are and which ones to use with us

Nameservers answer one simple question: who is in charge of this domain's DNS? They are the master switch - they point the whole domain at the service that will answer…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to manage sub-accounts

If more than one person in your company needs access to My MozOut - finance, support, a developer - you don't have to share your own login. Create a sub-account…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

Registry, registrar and registrant: who owns the domain?

When you register a domain, three parties are involved. Knowing who does what avoids misunderstandings - above all about one important question: who owns the domain. The three parties Who…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to contact MozOut

We are reachable through several channels. Picking the right one first time saves you waiting - a technical request sent to sales takes longer to resolve than one that went…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

First steps with your VPS

A VPS is a server of your own: you choose the operating system and you have full root access. That also means the responsibility for what runs on it is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

How to migrate a site without downtime

Changing hosting provider does not have to take your site offline. The trick is simple: set everything up here before pointing the domain. While you prepare the new account, the…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseVPS & Servers

Connecting to a Windows VPS with Remote Desktop

A Windows VPS is reached with Remote Desktop instead of SSH. The rest - how the server is delivered and what's your responsibility - works the same as on a…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Internal migration: moving sites between plans

Changing plan inside MozOut - from Hospedagem Pro to Plus, say - is far simpler than migrating from another provider. In most cases nothing has to be moved: the site…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

How to unblock your IP address

Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is necessary protection against attacks - but sometimes it catches the site owner…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to reactivate a suspended or terminated plan

A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended If an invoice goes unpaid for 7 days past its due date,…