e-mail: Search the site | MozOut

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Which e-mail is which: account e-mail, domain contact e-mail, mailbox and support e-mail

The short answer: you have, at least, four kinds of e-mail around you, and mixing them up is behind many notices that “do not arrive”. The account e-mail is for…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Outlook is not syncing: missing e-mails and folders that do not update

The short answer: when Outlook stops showing new mail, or a folder freezes in time, it is nearly always one of four things: Outlook is offline, the account is POP…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mails land in Gmail spam or Promotions: what Show original tells you and what to fix

The short answer: when a customer says your message ended up in Gmail spam, the first thing to do is see what Gmail made of it. In a Gmail account…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Leaving a Hotmail address for e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Hotmail or Outlook.com address to e-mail on your own domain comes in four parts: create the new mailbox, bring the contacts, decide what to…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Building an HTML e-mail that displays everywhere: width, images and dark mode

The short answer: an e-mail is not a web page. Each mail program (Gmail, Outlook, the phone) shows it its own way and many ignore what is modern. To look…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseDomains & DNS

MX records in depth: priority, several mail servers and the mistakes that lose e-mail

The short answer: the MX record tells other servers where to deliver your domain’s mail. Each MX has a priority (a number) and the name of a server. Senders try…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Everyday e-mail habits for a business: To, Cc and Bcc, reply all, subjects and attachments

The short answer: most e-mail trouble in a business is not technical. It is a customer put in Cc with everyone else’s address, a “reply all” that should never have…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

TLS or end-to-end encryption in e-mail: what each one protects, and when you need it

The short answer: TLS encrypts the message on the way: between your device and our server, and between servers when both sides accept it. Once delivered, the message sits readable…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Read receipts and tracking pixels in e-mail: what they tell you and what they do not

The short answer: knowing whether someone read your e-mail seems useful, but it is unreliable. A read receipt depends on the recipient agreeing; the “tracking pixel” (a tiny image) is…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Your e-mail signature in the new Outlook: creating it and choosing when it appears

The short answer: in the new Outlook the signature is created under Settings > Accounts > Signatures. You can have several, choose which goes on new messages and which on…