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MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

A lost or stolen phone or laptop with the company e-mail on it: what to do first

The short answer: the lost phone or laptop has the mailbox open and the password saved. The first thing is to change the mailbox password from another device: the apps…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people

The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with us, bring the contacts (exported from Google Contacts),…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge basecPanel & WHM

Cron job e-mails flooding your inbox: MAILTO and where the output should go

The short answer: whenever a scheduled task (cron job) writes anything to the screen, the system e-mails that text to the cron address. A task that runs every five minutes…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Forwarded e-mail lands in spam or bounces: why SPF breaks and what to do

The short answer: when your address forwards messages to another (for example, to Gmail), the destination server sees the message arriving from your server, which is not on the list…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Sent and deleted e-mails missing in Outlook with IMAP: setting the right folders

The short answer: with IMAP, Outlook has to know which server folder is Sent and which is Deleted. When it does not, it keeps sent mail in a computer-only folder…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Duplicate e-mails in Outlook: where they come from and how to stop them

The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same account set up twice, a POP account downloading what it already…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseComparisons and alternatives

IMAP or Exchange ActiveSync: what changes for e-mail, calendar and contacts

The short answer: IMAP handles mail only; sending goes over SMTP, and calendar and contacts travel over two other protocols (CalDAV and CardDAV). Exchange ActiveSync is a Microsoft protocol that…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseE-mail

Which e-mail addresses a business should create: role addresses and personal ones

The short answer: create two kinds. Role addresses (such as info@, sales@, support@) are what customers see and that someone else can take over when a person leaves. Personal addresses…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Which password is which: client area, cPanel, e-mail, FTP, database and WordPress

The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in one place. “I changed the password and it…

MozOut - Kenya www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWordPress & CMS

The WordPress password reset e-mail does not arrive

The short answer: you pressed “Lost your password?” and the e-mail does not appear. Almost always it is one of three cases: it is in spam, the user’s address is…