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MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

How to get an invoice in your company name and tax number

For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number,…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseAutomation & n8n

Recurring invoices and payment reminders: automating the follow-up for a service business

In a service business (retainers, maintenance, monthly fees) it pays to automate issuing the invoice and the payment reminder, and keep by hand only what needs judgement: a dispute, a…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

What to write in a support ticket for a site, e-mail, domain or invoice problem

A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Letting a colleague or accountant pay invoices without sharing your password

Give them a sub-account with a single permission: invoices. That way the person signs in with their own password, sees and pays invoices, and sees or touches nothing else. It…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies

If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient

Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too, without access to the account, create a contact with the…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Invoice paid but the service is still suspended or pending: what to check

If the invoice already shows Paid and the service is still stopped, the cause is almost always one of four: you paid another invoice for the same service, the payment…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

A window about unpaid invoices appears when I sign in: what it is and what to do

It is a reminder from us. When you sign in to your account and have at least one invoice that is unpaid (or waiting for the payment to be confirmed),…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Tax on a hosting invoice in plain words: included, added or not charged

Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service, which the company passes on to the state. On an…