factura: Search the site | MozOut

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWhatsApp & APIs

A QR code that opens a WhatsApp chat with you: making it and where to put it

A WhatsApp QR code is just your wa.me link drawn in squares: whoever points a phone camera at it opens a chat with you, without typing the number. It takes…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseWhatsApp & APIs

Fake WhatsApp messages in your company name: protecting customers from scams

The short answer: you cannot stop someone creating a WhatsApp account with your name and your photograph, but you can make it easy for customers to tell which is the…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Handing a website over to a client or another company: what to move and what to change

Handing over a site is four different things, and each has its own owner: the domain, the hosting account, the content, and the third-party accounts (analytics, e-mail, payments). The usual…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBackups & Migration

Leaving a hosting provider: how to take everything with you before you cancel

Before you cancel, take five things: the site files, the databases, the e-mail, the list of DNS records, and the list of settings that are not in the files (PHP…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

A charge you do not recognise or disagree with: what to do before you call your bank

Before you dispute it, find out which charge it is. In most cases the answer is on an invoice in your account, and the surprise comes from an automatic renewal,…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Can I change the currency of my account, and what changes if I do

An account always bills in a single currency, and on this brand invoices come out in USD. The currency can be changed, but it is not an option on your…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Payment reminders: what to expect, and why one arrived after you paid

Reminders are automatic and go out according to the state of the invoice. If one arrived after you paid, it is nearly always one of four things: the payment was…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

What stops working if you do not pay: website, e-mail, DNS and domain, one by one

Not paying an invoice does not wipe everything at once: there are three phases, and each one stops different things. First the service carries on, then it is suspended (it…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseSupport & Account

Account area, cPanel or webmail: which login do you need?

You have three different places to sign in, each with its own password, and mixing them up is the commonest cause of a “cannot sign in” that turns out to…

MozOut - Nigeria www.my.mozout.com › My MozOut › Knowledge Base Knowledge baseBilling & Payments

Your refund was approved: how the money reaches you and why the amount can differ

When a refund is approved, the money goes back, whenever possible, the way it came. The part we do not control is what happens after we send it: the bank…